I do adore David Lee King - his posts and articles always make me think (AND they make me green with envy - why can't he work for MY library system?? Oh yeah, like my system would ever let someone innovative, creative, and daring upset the occasionally cement-like status quo. We're good at lots of stuff - but "change" isn't one of them. Early adaptors we're not).
Read this post about the Darien Library's "extreme customer service." Their catchphrase? "Why would we NOT allow that?" Isn't that astonishing and refreshing? Too often library policy seems specially formulated to NOT allow as many things as possible, and every time another little incident occurs, another negative policy or rule is created.
At the end of the post, King asks:
"Does your library have a core message, and how does that play out? And … does your library lock technology down so much so that it hinders the work of the library? What would happen if you opened that can of worms up? Would any escape? Something to think about…"
I'd love to let out all the worms!!
Read this post about the Darien Library's "extreme customer service." Their catchphrase? "Why would we NOT allow that?" Isn't that astonishing and refreshing? Too often library policy seems specially formulated to NOT allow as many things as possible, and every time another little incident occurs, another negative policy or rule is created.
At the end of the post, King asks:
"Does your library have a core message, and how does that play out? And … does your library lock technology down so much so that it hinders the work of the library? What would happen if you opened that can of worms up? Would any escape? Something to think about…"
I'd love to let out all the worms!!
